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FAQ: Mobile Banking

The information below pertains to features available October 16th.

Web access is needed to use Mobile Banking. Check with your service provider for details on specific fees and charges.


How do I enroll in Mobile Banking?

 To begin, go to the Apple App or Android Play store on your device and search for “Tampa Bay Federal Credit Union”, or “TBF”. The app is free, so tap “Free” to purchase it, and then tap “Install App” (for Apple devices, you will need to enter your Apple ID password).

1. Once the app loads, tap on the icon to open. 
2. Enter your account number and password (a message will appear asking for an activation code). 
3. Retrieve your activation code from your email – the activation code is sent to the email address that is on file at Tampa Bay Federal. 
4. Enter this code in the mobile app.

How do I log into Online Banking?

 From there you will be able access your account. Note, you can have your phone “remember” your User Name—this may be a security risk though. You will have to enter your Password every time you log in. The app will log you out after a period of inactivity. If you are activating an additional account, just following steps 1-4 for that account number.

If you activate 2 accounts, the app won’t be able to remember and present both User Names—it will default to the last one you "remembered." JHFCU currently offers apps for Droid and Apple, including iPads. We also offer a mobile site (https://m.jhfcu.net/mobilelogin.aspx) for those who do not have these devices, or who do not wish to download the app. Once you have accessed your account via mobile a device will also be added to your online banking account. You can see these device by login into your account through the full online banking website, clicking on User Options, and selecting Change User Devices. Here you will see a list of devices that have been added to your account for mobile, online banking alerts, email notifications, etc.

How do I delete a device?

If for some reason you would like to delete a device, all you will need to do is:

1. Login to Online Banking. 
2. Go to “User Options”, then “Change User Devices.” 
3. Click the “delete” link for the device you would like to remove.

Once deleted, you will no longer be able to access your account from that device unless activated again following the first set of instructions on this page. If you wish to delete the app on your device, follow your devices delete process.

Can I make deposits with my mobile device?

Yes. Tampa Bay Federal offers mobile deposits for Apple and Android mobile devices. To make deposits, you will have to install our mobile app.


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