Images of paid checks are available within your account transactions. If a paid check does not appear in your transaction history, you may request a copy.

Check copies will be sent via secure email to the email address on file unless you request that the copy be mailed. Mailed copies will be sent to the address on your account within 10 business days. To verify or update your address, go to Online Services and select Address/Phone Number.

Applicable fees will be charged to your account. If the check cleared more than 90 days ago, an additional statement copy fee may apply.

To request a copy of a paid check:

1. Select the Online Services tab.
2. Select Check Copy.
3. Enter the check amount without dollar signs or commas.
4. Enter the check number.
5. Enter the date the check cleared (MM/DD/YYYY).
6. Select Submit.

If a transfer is unsuccessful, you will receive a reference number. Please contact the Digital Branch through the chat feature and provide the reference number. An agent will assist you in determining why the transfer was unsuccessful.

You may place a stop payment on personal checks or transactions online. If you need to place a stop payment on an electronic check, please visit your nearest branch location or contact the credit union. A stop payment fee will be deducted from your account for each stop payment request made. The request will be valid for 6 months after the date of the request.

Please note: Stop payments on checks are not guaranteed until 48 hours after the date of the request.

To request a stop payment on a single check:

1. Click on the Online Services tab.
2. Click on Stop Payment on a Check.
3. Select “Place stop payment on the following account.”
4. Select the account you would like to stop a payment on.
5. Select the account you would like the stop payment fee to be taken from.
6. Click Continue.
7. Enter the number of the check.
8. Select a reason for the stop payment request from the drop-down menu.
9. Click Continue, and you will receive a confirmation that your stop payment has been placed.

Deposit history is available for member review for up to 18 months.

For deposit history older than 18 months, please contact our Digital Branch, send a message through Online Banking, or call Member Services at (813) 247-4414, ext. 7606 to submit a research request.

Your original check remains with you after completing a mobile deposit. If you need an additional copy, please submit a request through Online Banking’s Secure Message Center.

Please note that Tampa Bay Federal charges a fee for each copy of a mobile deposit check. Click here for a list of service fees.