Images of paid checks are available within your account transactions. If a paid check does not appear in your transaction history, you may request a copy.

Check copies will be sent via secure email to the email address on file unless you request that the copy be mailed. Mailed copies will be sent to the address on your account within 10 business days. To verify or update your address, go to Online Services and select Address/Phone Number.

Applicable fees will be charged to your account. If the check cleared more than 90 days ago, an additional statement copy fee may apply.

To request a copy of a paid check:

1. Select the Online Services tab.
2. Select Check Copy.
3. Enter the check amount without dollar signs or commas.
4. Enter the check number.
5. Enter the date the check cleared (MM/DD/YYYY).
6. Select Submit.

To log into Tampa Bay Federal Online Banking, choose the Online Banking button on the top right corner of any page on the Tampa Bay Federal website. 

If it is your first time logging into the new online banking, you must register as a NEW USER. Use your account number and current touch tone teller pin (online banking password) and follow prompts to register your account. 

You may place a stop payment on personal checks or transactions online. If you need to place a stop payment on an electronic check, please visit your nearest branch location or contact the credit union. A stop payment fee will be deducted from your account for each stop payment request made. The request will be valid for 6 months after the date of the request.

Please note: Stop payments on checks are not guaranteed until 48 hours after the date of the request.

To request a stop payment on a single check:

1. Click on the Online Services tab.
2. Click on Stop Payment on a Check.
3. Select “Place stop payment on the following account.”
4. Select the account you would like to stop a payment on.
5. Select the account you would like the stop payment fee to be taken from.
6. Click Continue.
7. Enter the number of the check.
8. Select a reason for the stop payment request from the drop-down menu.
9. Click Continue, and you will receive a confirmation that your stop payment has been placed.

You can add account to account transfers using the linked accounts menu item. This will allow you to transfer or receive money to a different account at a different financial institution.To link to another account:

1. Click on Accounts tab.
2. Click on the Linked Accounts sub-tab.
3. Select Bank Account in the account type drop down.
4. Add the bank information in the text boxes below the drop down.
5. Click Add Account. 
6. Confirm the bank information. Please note: In order to complete the verification process, you will have 2 small transactions that will be transferred to the external account. The amount of the transactions will need to be verified. Once you identify these transactions, you will return to the external accounts page and press complete verification. If the amounts entered match the amounts of the transactions, then the account will be enabled for funds transfers.

If a transfer is unsuccessful, you will receive a reference number. Please contact the Digital Branch through the chat feature and provide the reference number. An agent will assist you in determining why the transfer was unsuccessful.

The Change Your Timeout feature allows you to set the number of minutes of inactivity in your online banking session before the system automatically logs you out. To change your timeout:

1. Click on the User Options link. 
2. Click on Timeout. 
3. Select the number of minutes from the drop-down menu. 
4. Click on Change Timeout to save your changes.

Browser Requirements for Online Banking: 

Online Banking is designed for the following browsers. Using other browsers may cause the web pages to appear misaligned or prevent access to Online Banking.

The most current version and the 2 previous versions for the following browsers are supported:

• Internet Explorer
• Google’s Chrome
• Mozilla’s Firefox
• Apple’s Safari

Chrome is required to utilize the MoneyDesktop feature.

It is highly recommended that the most current browser version be used to access Online Banking.

Additional Requirements:

Please ensure your browser:

• is cookie-enabled,
• is JavaScript-enabled,
• supports secured sites,
• has its Privacy settings at Medium or less,
• has at least a 128-bit encryption.

Determining Your Browser Version

On the toolbar at the top of your browser window, click on “Help”. Then, depending on which browser you have, click on one of the following:

• “About Internet Explorer”
• “About Mozilla Firefox”
•  “About Safari”

A screen will appear telling you what browser and version you are using.

Device Requirements for Mobile Banking: 

• Supported Mobile OS Versions
  • Latest version – always supported.
  • One version behind – always supported.
  • Two versions back – Supported until
    • Global usage stats show 10% or less (https://developer.apple.com/support/app-store/)
    • And latest version has been released for at least 6 months.

Note: Operating systems and browser versions that are no longer supported by their manufacturers, will not be supported.

Your initial online banking pin is your Touch Tone Teller pin given to you at your account opening. If you do not have your pin, call our Contact Center at (813) 247-4414. 

Your current browser or operating system, may be a version that has been deemed no longer adequate from a security perspective. In order to ensure your account has the maximum security, you must upgrade to the latest supported version of your browser or operating system available on your device. You will find device specific information below which will help you determine if you need to update browser settings/operating systems to be compatible with the online/mobile banking software. 

Android

Android OS versions 4.5 and newer. If you are running on an unsupported OS, you will need to update your OS to a supported version.

Apple

Online banking on any iOS devices running on OS versions less than 9 are not supported. iOS users on older devices with non-supported OS might find they still can log in for a period of time, but they will be on ‘non-supported’ versions.

Browsers

The majority of newer browser versions are compatible. If your online banking is not working with your current browser, you must update your browser.