FRAUD ALERT: Beware of Calls Impersonating Tampa Bay Federal
We are aware of fraudulent calls currently being made to members that appear to come from Tampa Bay Federal Credit Union. The caller may identify themselves as a Tampa Bay Federal employee or representative from our Fraud Department and claim there is a suspicious transaction on your account.
These calls are not from Tampa Bay Federal.
Tampa Bay Federal’s automated fraud alerts may contact you by text message or an automated phone call. Our fraud alerts do not begin with a live person calling you to report a suspicious transaction.
If you receive a live call claiming to be from Tampa Bay Federal’s Fraud Department:
- Do not provide personal, account, card, PIN, password or verification code information.
- Do not follow instructions to transfer money or provide access to your account.
- Hang up and contact Tampa Bay Federal directly using a trusted phone number or the number listed on our website.
Remember: Caller ID can be spoofed, making a fraudulent call appear to be coming from Tampa Bay Federal.
If you are unsure whether a communication is legitimate, hang up and contact us directly.
Protecting Our Members from Fraud
Fraud continues to evolve as scammers use increasingly sophisticated tactics to target consumers through phone calls, text messages, emails, and online payment platforms. Tampa Bay Federal is committed to helping members stay informed and protected by providing education on common scams and how to recognize warning signs.
Understanding how fraud works is one of the most effective ways to prevent it. This page provides resources to help you identify suspicious activity, safeguard your personal information, and know what steps to take if you believe you’ve been targeted.
Common Warning Signs of Fraud
You may be dealing with a scam if someone:
- Urges you to act immediately
- Requests your online banking password or verification codes
- Asks you to send money using gift cards or payment apps
- Claims to represent your financial institution and asks for personal information
- Tells you to keep the request confidential
Tampa Bay Federal will never ask for your online banking password, PIN, or one-time verification codes.
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RISK Alert: Spoofing Texts/Calls
Please be mindful of fraud attempts through calls and text. As a reminder, Credit Union employees will never ask for your debit card pin number, CVV code, or expiration date. There are scams where people will pose as CU employees asking for sensitive account information.
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