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Online Banking Multilayer Security

Tampa Bay Federal Online uses multiple layers of security features, in different parts of the connection, to keep your data safe and secure. We have taken all appropriate measures to ensure that our website and online banking product is secure, and that our members’ account information remains private.

To access your account from the website you will be asked to:

            Enter your User ID
            Enter Random Code
            Identify your Security Image
            Enter your password.
            You may be asked to answer Security Challenge Questions
Every time you login to online banking, the Multilayer Security helps protect you against identity theft or other online fraud. These key factors keep your account safe and secure:

Random Code: At this time the Random Code is all lowercase, letters/numbers, and has no spaces. If the Random Code is unreadable please hit refresh to obtain a new code.

User ID & Password: Your User ID identifies your account without using your account number. Keep your password confidential.  

Password Security Tips:

  • Never reveal your password to anyone.
  • Never write it down where someone can find it or figure out what it is.
  • Change your password often, and be sure that you do not use common words that can be found in a dictionary, or numbers in a series. For example, try using special dates combined with favorite colors. Unlike an ATM transaction where you rely on the physical ATM card and PIN to complete a transaction, your account number and password is only needed to complete a transaction online or through our Touch Tone Teller.
  • Take precautions to check that no one is physically watching as you enter your password. Although the password is hidden when entered, someone could watch your keystrokes as you enter it.
  • Use the Logout feature if you are going to be away from your computer for an extended period of time. The logout will end your session and you will be forced to submit your account number and password before accessing your account again.

Security image: This is the personal word you set-up during your registration in online banking. Your security image identifies your account. If you do not recognize the security image, do not enter your password and attempt to login. Return to and restart the login process.

Security Challenge Questions: When you sign on using a computer that is not enrolled, you will be asked to validate your identity by typing in the answer to one of your Challenge Questions. This provides an extra layer of protection on your account. Once you have validated your security questions, they may not be required again when signing on to the same private computer.

Firewall: Tampa Bay Federal uses a state of the art Firewall system to protect its internal networks from outside intrusion. The Firewall refuses connections that are not authorized and only allows certain protocols into the internal computer system.

Intrusion Detection: We monitor Tampa Bay Federal Online 24 hours a day, 7 days a week. We know if there is a problem and we proactively seek and correct any problems that do arise.

Browser:  You can only connect using a browser that supports encryption. This protects data as it travels across the Internet. We recommend that our members use a current version of browser software so that they may benefit from the most up-to-date Internet security available. After you finish any website session that included viewing or sending private information, you should close your browser window.

Timed Logout:  After a period of inactivity or if you walk away from your computer, Tampa Bay Federal Online will automatically time out. To restart your session, you must complete the login process. If you would like to change the length of time out, login into online banking and under User Options select Change Time Out.

Encryption:  Tampa Bay Federal uses some of the strongest commercial grade encryption to protect your account data. As the data travels across the Internet it gets 'scrambled' and others are unable to read it.



Connect with Us

Toll Free: (800) 380-8880

Local: (813) 247-4414